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IPTP ERP & CRM

Sometime in 2002, our company, as it grew, was faced with the urgent need to transfer its business processes, such as financial accounting, personnel management, analytics, logistics, procurement, and sales, to a higher level. Considering the global focus, already in those years we were looking for a solution that allows us to work as a team distributed in different parts of our planet.

We studied various options. The most optimal in terms of technical parameters was the one that was very expensive ~ US$ 2.2 million. We had no choice but to write our own software. After some time, we have formed our own software development team.

Working on products, exclusively for the internal needs of the company, we created a system in which, as they say in Russia invested a soul. Each function of our software is the efforts of our entire team. Without knowing it, we have created a product that allows us today to successfully penetrate new countries and cities, interact with each other, neither looking at distances nor time zones and effectively help the development and growth of the company.

Not so long ago, one of our clients turned to us with a request to suggest software for their business. We decided to offer him our software in a friendly way. Within reasonable terms, we were able to customize the software for the required business processes, and our client also became our software client.

Today, we are sharing with you the success of our ERP software and proudly remain a user of this solution.

CRM

• Marketing campaigns
• Sales pipeline
• Marketing budget
ACCOUNTING

• Account processing
• Inquiry processing
• Quotation processing

FINANCIAL ANALYTICS

• Financial and managerial reporting
• Profitability analysis
• Cash flow management
DUTY MANAGEMENT

• Employee administration
• Time and attendance
• Payroll and legal reporting

OPERATIONAL ANALYTICS

• Inventory and warehouse analytics
• Sales analytics
INVENTORY MANAGEMENT

• Warehousing and storage
• Physical inventory

PROCUREMENT

• Purchase request processing
• Purchase order processing
• Contract management
• Financial settlement
SALES ORDER

• Sales order processing
• Contract processing
• Billing
• Management of commissions

GENERAL INFORMATION:

Fully automates the main business processes, significantly cutting costs, systematising your work tasks and marginalising human error.

Deployment via SaaS and the subscription based nature allows you to avoid the additional costs involved in purchasing appropriate equipment, providing the most cost-effective way of supporting your corporate activities.

Ensures swift operation of all your business processes: all ERP applications share information between each other seamlessly, enhancing your business with ease of access and minimized miss-communication as a result.

Features ease of deployment and seamless integration with professional maintenance specifically tailored to your needs, all the while retaining the flexibility to accommodate your growth.

ADVANTAGES
  • No need to purchase costly equipment
  • High availability system – you have secure access to your corporate data
  • Real-time software generated reports
  • Expandable via tailor-made, business-specific modules
  •  Corporate-grade security
  • The subscription-based nature allows for modules to be completely interchangeable and be adjusted according to individual business needs
  • Web Application: flexible interface can be accessed, run remotely and securely as a web application from any browser installed on any operating system
  • The ERP system is commonly deployed on IPTP servers, which are extremely reliable and enhanced with unparalleled protection

Customer-relationship management (CRM)

The first impression of service or product is achieved through marketing, advertising and promotion. It is very important to have a set of tools that allow you to manage marketing campaigns, focused on a targeted audience database development and growth. Our CRM not only allows you to develop targeted audience database, but to convert it to sales lead by a set of tasks assigned for each contact.

We created a system that unites different specialists who are located in different countries and different time zones. A system allowing each team member clearly fulfill their role and strives for the development and growth of the client base.

Main functions:
  • Management of marketing campaigns, both traditional and digital
  • Targeted audience database management and transformation to the client database
  • Marketing department expenses financial accounting
  • Key performance indicators (KPI)
  • Marketing department analytical reports

DUTY MANAGEMENT

Discipline and punctuality are important elements of the successful interaction of company employees. The control of working hours, sick leaves and vacations is not an easy task. Especially if the team members are distributed around the world, in different time zones and each country has own labor law.

We managed to create our own solution to this problem. The system has multi-level access and allows you to control both individually by each employee and by the entire department or even the whole company in a structured way. Each employee of the company has access to his personal account allowing to manage working time. The system has protection against unauthorized changes to data confirmed by a subordinator manager. Schedule data is customizable and can be accessed by all members of the company team.

Main functions:
  • Profiles adjustable to location and local labor law.
  • Automated accounting of working hours, sick leaves and vacations.
  • Current staff real-time display and timeline for the required period.
  • Summary hours for each employee.
  • The ability to carry out uninterrupted customer service on a 24/7 basis.


ACCOUNTING

This IPTP ERP & CRM feature allows for the tracking of settlements with customers and suppliers in an automatic mode, simplifying related processes and marginalizing human error. Our wide range of accounting features will help you to save your time on General ledger and any kinds of reporting (for example tax reporting, financial reporting, etc.). There is no need for an accountant to check balances or unpaid invoices – the system will send notifications to customers about delayed payments and display a report on those customers that were notified. Criteria for a client selection can be configured manually, with an option to create a separate list of those clients for which exceptions can be made. The system is also designed to help its users to send automatically generated invoices for used receipts and services.


DATA EXCHANGE & INTEGRATION

IPTP ERP & CRM operates on an open API (Application Programming Interface) which means that all the ERP features can be integrated with any third party system, allowing for data to be exchanged seamlessly and to be accessed both ways, resulting in a single, unified information system.

ERP is a central structure that can interact with both the RT(Request Tracking) system and Cacti. Client account information can be accessed directly from Cacti with no need to create a separate account for the ERP system. Integration of the ERP system with the RT system allows employees to gain information on clients the moment they receive a request. All the client has to do is log into Cacti, go into the required ERP section, and he will be able to view and modify all the necessary information. You can also export data to accounting software.


BLOCKCHAIN BASED SYNCHRONISATION

The operations in the ERP system must be streamlined. We have chosen blockchain technology as a reliable system that allows us to provide a guaranteed sequence of transactions in a decentralized environment.
We have developed an ESB (Enterprise Service Bus) system which is a blockchain broker for transactions in the ERP system. Information (transaction) sent in the blockchain is transmitted to all nodes of the cloud infrastructure, after which the transaction is confirmed. The transaction is considered confirmed if the majority of the nodes have confirmed delivery. ERP system after confirming the transaction unloads it from the ESB and performs the operation scanned in it. The use of the blockchain in conjunction with the ERP system ensures the integrity of the data at each node in a decentralized environment.

Benefits
  • Guaranteed sequence integrity
  • Working in a decentralized environment allows you to easily scale resources
  • Data security in the blockchain
  • Autonomy

SERVICES
SERVICE ORDER FORMS

Creation of forms for customer services is a very convenient feature that helps organise all required information about customer orders and allows for flexible parameter configuration. The formation of service packages allows for the creation of custom-made combinations of options for any type of service and can be constructed based on any specifications. Package formation is designed in a way that allows for it to be customized, resulting in packages that would suit the individual requirements of every client. A set of integrated rules makes sure that all the information filled in is valid at all times. The completed form can be printed out or sent to a client, and a signed version can be attached as a file and stored in the system.

SERVICE ELEMENTS

Customer order forms can contain many kinds of different services. Every service can be fine tuned with an unlimited amount of so called Service Elements(SE). Service Elements are “smart” ERP objects which contains information about type or characteristic of service, such as geographic location, delivery option, specific type of hardware etc.

Input data of every service element can be selected individually. If there are any service elements not included here that you require, you can always define a new one! SEs can also be used to control specific services and to send notifications in cases where they might have been set incorrectly.

SERVICE COMPATIBILITY MATRIX

This feature is designed to show the coherency of services and to establish their dependence on one another. This is particularly useful when it comes to combining services that can only be sold together. Parameters in the Service Compatibility Matrix can vary and combining individual services that are co-dependent allows for the formation of finalized, more complex packages which are ready to be sold.


DATA EXCHANGE & INTEGRATION

IPTP ERP & CRM operates on an open API (Application Programming Interface) which means that all the ERP features can be integrated with any third party system, allowing for data to be exchanged seamlessly and to be accessed both ways, resulting in a single, unified information system.

ERP is a central structure that can interact with both the RT(Request Tracking) system and Cacti. Client account information can be accessed directly from Cacti with no need to create a separate account for the ERP system. Integration of the ERP system with the RT system allows employees to gain information on clients the moment they receive a request. All the client has to do is log into Cacti, go into the required ERP section and he will be able to view and modify all the necessary information. You can also export data to accounting software.


ONLINE DEMO-VERSION

IPTP Networks would like to offer you a demo test for our ERP&CRM system online. This demo-version is giving you an opportunity to understand the concept of how our in-house developed system is working and what it consists of. Find out about systems’ capabilities not only from the description, but from your own personal experience. You can start using IPTPs ERP&CRM system demo now by clicking this link: https://erp-demo.iptp.net




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